Freeware Comes of Age? [PDF Version]
Freeware, a phenomenon that has become highly apparent in the last decade, has roots going back much further. It has serious implications for the future of software development, and commercial licencing. Discover how Freeware may be the most effective, and lowest-cost answer to many of your business problems

eService - a Silent Revolution? [PDF Version]
A silent revolution is happening in post-sales customer service, and as usual the Internet is the culprit.
Post-sales support has, for too many years, been a Cinderella operation, not used to the bright lights and marketing budgets enjoyed by the sales teams. But that's now changing rapidly.

The Internet Changes Everything [PDF Version]
The  Interchange Group announces the release of Internet Access for their  CRM for Service Solutions. This allows customers and staff to log  issues and chase their progress in real time via the Internet. This new module is fully customisable allowing integration of eCRM into your company web site

Your Current Customer Management Systems are probably Obsolete [PDF Version]
Interchange Group Director of Business Strategy, Peter Neville, recognises that many businesses are struggling to implement a CRM strategy due to aging technology.

Freeware at Work [PDF Version]
So - how has freeware fared in Business? How many people are using it, and how successful has it been?

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Converged Voice & Data Solutions
At Interchange Group we know that the resolution of business problems does not depend upon technology alone and benefits can also include delivering value for users with services that improve their personal lifestyle and workplace productivity. Choosing the right technology solution, and implementing it on time and within budget to achieve pre-determined benefits, is a fundamental part of corporate change.

Understanding Business Needs

Calculating the ROI of Security

Gaining Competitive Advantage from Evolutionary Change

Public Sector - The Hidden Secrets of Successful Customer Management

Interchange's Consulting Methods

Assure Benefits Management Workshop

The Benefits of the Service Asset Database

Business TV as an effective means of workforce communication

Content Management

The Impact of eBusiness on Service Companies

The need for a formal approach to the delivery of ICT and Mobility Project benefits

Expert Systems in Service

IT Projects sink or swim - BCS 2001 “Computing in the 21st Century” (Synopsis)

Everybody, Somebody, Anybody and Nobody