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The Internet Changes Everything

The  Interchange Group announces the release of Internet Access for their  CRM for Service Solutions. This allows customers and staff to log issues and chase their progress in real time via the Internet.

This new module is fully customisable allowing integration of eCRM into your company web site

The Internet is becoming increasingly ubiquitous,  and is already considered as a "must have" in Customer Service. The reasons for this are manifold but include…

 

Ignoring the Internet and failing to exploit the potential it  presents for true CRM, could be the biggest risk your company takes  this decade.

Customisation

Corporate branding on the Internet is a key asset. For this reason Interchange Group's Internet Access Module allows  full integration with the look and feel of your company's web site. The Interchange Group offers a full range of web design consultancy  services, to complement your in-house skills.

Experience that Counts

The Interchange Group has been providing CRM solutions to leading companies world-wide since 1976. At the Interchange Group we take pride in creating customised eBusiness systems and eService  portals either as part of your existing web site, or as a stand-alone  solution. Interchange's ServiceVision portfolio of the world's best  pre and post-sales front-office systems is unparalleled and means  we can carefully match an eService solution to the requirements of any size business.

Interchange's hands-on experience in providing mission-critical  integration to major back-office systems means that we can ensure your existing systems and data are fully exploited as part of your eService solution. This pragmatic migration to an eBusiness paradigm  no longer requires massive system replacement.

The Interchange Group is an ISO9001 registered company.  Over the years we have created, and refined, an implementation methodology for all sizes of solutions and customers. Today, our field-proven benefits-led project management methodology is your guarantee of our commitment to your bottom line success and is designed to deliver  the benefits from your investment in change, not just the technology  to enable it.

Technology and Security

Internet security is of paramount importance. To combat  this the Internet Access Module uses multiple security layers to protect your valuable data from unauthorised access combined with  industry standard technologies to facilitate integration with other ebusiness solutions.