|
Interchange
Group's ServiceVision initiative is
a fresh approach to service systems
integration that provides service
organisations with a CRM focussed
business model to better manage its
most important asset, Customers!
ServiceVision delivers all your customer
intelligence to the right employee
at the right time.
ServiceVision
achieves this without the expense
and disruption of wall-to-wall system
replacement. Rather, the Interchange
Group's ServiceVision CRM deployment
strategy ensures that existing technology
investment is fully exploited through
systems integration where appropriate,
and supplemented or replaced with
open systems technology where not.
In this way, profitable change is
incorporated across the entire operation
through the planned streamlining of
inter-departmental processes.
|
|
At
the Interchange Group, integrated multi-vendor
CRM solutions are our primary line of business.
Our best-of-breed, "run the business"
corporate solutions are designed to...
Meet
the key, strategic demands of marketing, sales,
customer support and service management market
place
Use
appropriate technology to enable our customers
to gain competitive advantage, and
Provide
seamless integration that compliments existing
corporate tools and legacy systems.
|
|
