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ASSURE
Methodology for risk management and assured benefits delivery. more

Interchange Group - Professional Services

Interchange Group Consultancy underpins our mission:   “To provide and / or perform innovative, high value-added, business solutions and enduring support services to meet our customers’ enterprise needs for CRM and customer service solutions” with the assuremethodology for risk management and assured benefits delivery.

Our focus is to help our customers to streamline business processes, reduce cost, recognise additional revenue streams and deliver strategic, quantified project objectives. Our consultants provide business and technical advice drawn from the company's 25 years of real-world experience in providing CRM solutions to leading blue-chip companies world-wide

Based in the UK and the Netherlands, and supporting over 150 customers in 24 countries around the world, Interchange's consultants employ best-practice methodologies such as PRINCE and Benefits Management tools in line with our ISO9001 approved procedures.

Our consultants are committed to provide the highest professional standards on projects large or small. We enjoy excellent repeat commission rates in some of the world's most demanding sectors.

 

Interchange's Consultancy Portfolio is both mature and extensive, as you might expect from a company with over 25 years success in helping our customers achieve their business objectives. We specialise in…

Needs and Benefits Analysis
To ensure that projects focus on strategic business needs, are properly scoped, quantify the benefits to be delivered and derive the optimal strategy required to achieve them.

Project Management
Widely acknowledged as a key success factor in achieving project deliverables on time, to specification and within budget. Our formal PRINCE derived approach instils both ownership, and achievement, of project objectives.

Change Management
Using the assure approach to managing change, our consultants will assist in corporate change management programmes. We recognise the need to identify whether changes required are incremental to the existing processes and organisation or represent a radical change.

Implementation
Interchange consultants use a combination of formal implementation methods and over 150 man years experience in delivering customer service and customer excellence solutions for our portfolio of strategic and e-business solutions.

Benefits Review
The Interchange
assure methodology also includes a formal appraisal of the benefits actually delivered by business change projects – an important step often overlooked, or ignored, by most Project Boards – yet essential to confirm that investment approval procedures operate properly and to consolidate organisational learning.

Exploitation
Why disband project teams when the primary objectives have been met? Our exploitation consultancy will help to identify what additional benefits could be obtained from the investments already made before key knowledge is lost to the business.

 

Assure LogoClick here to find out how an assure programe will generate greater returns, faster, and guarantee delivery of your business benefits

 


Choosing an e-business technology can be a daunting task. Interchange technical professional services will help you select and implement the right technology solution for your business

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