Interchange launches a new "On Demand" business solution for Service Companies
Making it easier and more profitable for field service and solution providers to run their businesses, UK based service industry and ICT systems specialist Interchange Group has today announced the release of a new on-demand software service comprising a set of hosted Field Service applications together with a range of associated business process outsourcing options for field service organisations that want to provide high quality service for their customers and the most effective communications tools for their users without the hassle of installing and maintaining software or hardware or the high upfront software and IT infrastructure investments that traditional field service systems incur.

T-Mobile gets engaged to Interchange
T-Mobile UK, one of the world's leading mobile communications companies, is piloting a network of new in-store phone repair centres at its branch in Corporation Street, Birmingham.

New Facility in Chesterfield
Interchange Group can announce that we have further enhanced our innovative service to Royal Mail.

Top Law Firm Picks Interchange
National law firm Shoosmiths is working with the Interchange Group to develop and deploy a remote access solution for partners and free-earners using wireless push technology
 
Portal Power opens New Doors
A new web based customer portal solution, which provides a cost-effective way for service-focused organisations to integrate customer advice and pro-active marketing activities with existing support systems, has just been launched by the CRM specialists Interchange Group

Mobile Solutions for Legal Professionals
Interchange Group will be demonstrating its expertise and experience in the provision of mobile and wireless solutions at this years LegalTech exhibition - a two-day annual forum for legal professionals at the international Convention Centre, Birmingham on May 28 and 29

Why Customer Portal holds the key to Business Success
With customer retention more important to business than ever before,CRM specialist Interchange Group has produced a white paper that highlights the valuable role that customer portals can play in keeping them happy whilst simultaneously improving revenue generation and reducing operating costs.

New partnership delivers value added business benefits
Interchange Group, specialist in mobile and wireless e-business solutions for CRM service and service management solutions, has formed a new partnership with leading business experts, ACT Consultants.

Private lessons for public bodies
With the public sector spending millions of pounds on developing technology to deliver better services to its citizens, a new white paper looks at the lessons it should be learning prom the private arena.

Full Speed ahead for mobile technologies
Field service is on the brink of major change as the latest mobile technologies sweep through the industry with an ever-increasing momentum.

Portal opens the door for engineers
The latest breakthrough in mobile technologies is enabling field service engineers to have instant access to information whenever they need it.

The Black Hole of CRM(PDF)
The cat is well and truly out of the bag: CRM technology is no longer held to be the panacea touted by software manufacturers, academics and analysts over recent years.

Practical Steps to ROI
With CRM caught in the spotlight more closely than ever before, the challenge is on to demonstrate how it can deliver value for money.

People power earns top award
Derbyshire-based Interchange Group has successfully retained its sought-after Investors in People standard.

Giant Strides for Mobile data           (PDF version)
Interchange Group, leading expert in the provision of mobile data solutions, has taken a major step forward in the use of GPRS technologies in the field service arena.

Mobile Data Passes The Test
A new mobile data interface is enabling Sysmex UK, the country's number one supplier of haematology testing equipment, to improve customer service while at the same time achieving major cost efficiencies.

Joined up Customer Service
Real customer service in the future means today’s call centres need to evolve into multimedia contact centres, providing fast and efficient solutions to customer enquiries, wherever and however they originate.

BT Cellnet appoints Interchange Group as a reseller for the BlackBerry E-Mail Solution
BTCellnet has appointed Interchange as a reseller of BlackBerry®. BlackBerry® is a wireless e-mail solution which enables the user to read, compose, forward or reply to messages from their mobile device while maintaining their single, existing corporate e-mail address and mailbox.

Interchange announces new partnership
Interchange Group in conjunction with Interchange Connexions has signed distribution agreements with BT cellnet & O2 offering the BlackBerry® Range of always on instant email service.

The NHS needs to get connected
With a £40 billion cash injection into the NHS from the Chancellor’s budget, technology experts are warning that the public sector needs to get its IT house in order if it is to deliver the benefits taxpayers will demand.

Interchange makes the right connections
Interchange Group, leading experts in information and communications technology, has expanded its portfolio with the acquisition of networking specialist B&T Connexions and its subsidiary, Palm Connexions.

Call centres - friend or foe?
Is your call centre delivering its full potential? Well-known industry expert John Goodeve-Docker will be lifting the lid on how organisations can ensure they're getting the most from their call centre at a seminar on April 17.

Consignia awards Interchange for excellent service
Lockington-based, Interchange Group, has been presented with its eighth consecutive award in the Consignia First Class Supplier Awards, one of the top accolades in the supply management industry.

Amanda's in the picture
Norwich Union's Amanda Robinson struck it lucky recently when she won a combined television and video unit at the IT Service Management Forum's annual conference.