New
partnership delivers value added business benefits
 Interchange
Group, specialist in mobile and wireless e-business
solutions for CRM service and service management solutions,
has formed a new partnership with leading business experts,
Act Consultants.
 The
two will be combining best practice business and technical
advice with management consultancy expertise to help
a wide range of organisations deliver a major return
on investment.
"Our
goal is to enable our customers to
streamline their business processes,
reduce cost, recognise additional
revenue streams and deliver specific
project objectives," said Phillip
Jones, managing director of Interchange
Group.
"Working
together with Act Consultants will
enable us to provide a much more comprehensive
approach to reaching those goals."
One
of the key drivers behind the partnership
is the work Act Consultants has undertaken
in the field of value creation and
change management.
Act
worked closely with the Cranfield
University School of Management in
the development of its Benefits Management
approach to business, which in turn
formed the basis of Interchange's
own assure risk management model that
is designed to give executives the
confidence of entering into process
improvement projects with an ROI guaranteed.
 Charles
Posnett, of Act Consultants, said: "In today’s
challenging global markets, the route to sustainable
advantage lies in managing the complex web of relationships
within organisations, ensuring that they work together
in a cost-effective, value creating network.
“Aligning
our skills with Interchange’s long
standing expertise in e-business is
an excellent mix and means we can
both offer our customers the best
advice and support coupled with leading
edge technology, guaranteeing to deliver
the right results."
The
range of services offered by Interchange
Group and Act Consultants include:
-
Strategic
planning
-
Exploiting
the mobile/wireless advantage
-
Customer
Relationship and Demand Chain
management
-
e-Service
and self-help portal connectivity
-
Operations
and outsourced services analysis
/ management
-
Benefits
driven project initiation, change
and project management
-
Employee
communication, motivation and
involvement
-
Value
mapping, Process analysis and
improvement
-
Information
and Communications (ICT) systems
implementation
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