New partnership delivers value added business benefits

Interchange Group, specialist in mobile and wireless e-business solutions for CRM service and service management solutions, has formed a new partnership with leading business experts, Act Consultants.

The two will be combining best practice business and technical advice with management consultancy expertise to help a wide range of organisations deliver a major return on investment.

"Our goal is to enable our customers to streamline their business processes, reduce cost, recognise additional revenue streams and deliver specific project objectives," said Phillip Jones, managing director of Interchange Group.

"Working together with Act Consultants will enable us to provide a much more comprehensive approach to reaching those goals."

One of the key drivers behind the partnership is the work Act Consultants has undertaken in the field of value creation and change management. 

Act worked closely with the Cranfield University School of Management in the development of its Benefits Management approach to business, which in turn formed the basis of Interchange's own assure risk management model that is designed to give executives the confidence of entering into process improvement projects with an ROI guaranteed.

Charles Posnett, of Act Consultants, said: "In today’s challenging global markets, the route to sustainable advantage lies in managing the complex web of relationships within organisations, ensuring that they work together in a cost-effective, value creating network.

“Aligning our skills with Interchange’s long standing expertise in e-business is an excellent mix and means we can both offer our customers the best advice and support coupled with leading edge technology, guaranteeing to deliver the right results."

The range of services offered by Interchange Group and Act Consultants include:

• Strategic planning
• Exploiting the mobile/wireless advantage
• Customer Relationship and Demand Chain management
• e-Service and self-help portal connectivity
• Operations and outsourced services analysis / management
• Benefits driven project initiation, change and project management
• Employee communication, motivation and involvement
• Value mapping, Process analysis and improvement
• Information and Communications (ICT) systems implementation