Research
In Motion (RIM) is a leading designer, manufacturer and
marketer of innovative wireless solutions for the worldwide
mobile communications market.
RIM's
portfolio of award-winning products are used by thousands
of organizations around the world and include the BlackBerry®
wireless platform, software development tools, and software/hardware
licensing agreements.
The
Peppers and Rogers Group, based in Connecticut, USA,
maintain this. A wide range of services is on offer.
They offer a personalised web site that has the following
information:
Diary
of CRM events worldwide with related links
A
CRM Executive Search facility
A
chargeable search facility on articles and books
about CRM (1to1meansbusiness) with a 14 day free
trial option. This enables the subscriber to search
for extracts concerning a particular topic from
the available material.
A
resource guide to direct buyers of CRM products
to the appropriate suppliers, access to which requires
registration and which sells space to the suppliers.
A
research library. This is a search engine for user
specified topics which includes the option for email
alerts for new updates.
Adverts
for the consultancy and training services offered
by Peppers and Rogers.
Options
to subscribe to email magazines on CRM subjects
which are published by Peppers and Rogers.
After
being logged on for the time to do this research I received
an email the next day to thank me for my interest. A
case of practising what they preach.
This
site is owned by Business Intelligence Limited, with
the support of a group of academics.
Its
web site offers a similar range of services to that
of 1to1. It offers a set of links to recommended sites
concerning call centres, publications and articles,
institutes and communities.
It offers a job finding service and an events calendar,
focusing on what is happening around Europe, and editorial
articles on the developments in CRM. There is also a
collection of press articles relating to different aspects
of CRM, Strategy, Implementation, Technology and Management.
The
site is actively involved in the CRM exhibition at Olympia
in May 2001 and has its own symposium there.
This
site is maintained by Frontline Solutions. This is a CRM
consulting firm in the US owned by Bob Thompson and specialising
in Partner Relationship Management (PRM).
A range of email services is offered, notifying discussions,
events and news concerning CRM.
A number of articles on CRM can be downloaded or displayed.
The
Customer Management Community (CMC), Europe's leading
CRM service, provides highly valuable news, information,
advice and best practice case studies to help members
make the most of customer management activities, achieve
core business objectives and help improve the ROI of your
CRM programmes.
The
Catering Equipment Distributors Association - CEDA - forms
a network of professional companies devoted to the supply,
installation and servicing of catering equipment throughout
the UK.
This
site has a digest of news stories from the computer press
which relate to CRM. It includes email notifications relating
to CRM Doers, CRM Decision Makers and Oracle CRM, among
a range of others. The site is linked to Amazon.com for
the sale of books on CRM.
This
site is maintained by Penton Media Inc. They own the Service
Management magazine.
It offers an email service that gives summary of current
stories on a fortnightly basis.
This
is a very useful site that contains all the articles from
the AFSMI Journal, including back issues and a search
facility to look for references to a particular subject.
There is a range of information about education courses
available (including University of Liverpool). There is
a Resource Guide and a member’s forum to assist with networking.
Interchange
Communications provides a range of services to Exhibition,
Conference and Event Organisers for the management of
exhibition data and creation of media channels between
the Organisers, Visitors and Exhibitors.
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2001 - 2008 Interchange Group Limited - All Rights Reserved
