Every
business is built on its people. It’s the knowledge
skills and co-operation of your staff that generate
your unique selling points, that generate your customer
loyalty, and generate your profits.
Realisation of this link between customer
and employee loyalty is growing worldwide
leading to increased investment in
employees. This link where the increase
in experience of an employee within
a company increases the bottom line
value of that employee has long been
recognised by successful organisations
focussed on a learning culture.
Much
of this is attributable to the adoption
of consistent corporate culture and
processes leading to effective collaboration
of staff. The ease by which employees
can communicate effectively significantly
effects operational efficiency, and
cost per transaction. Indeed in the
past twenty years computer technology
has revolutionised corporate processes
and procedures allowing colleagues
in many different departments to share
and integrate consistent processes
and transactions, from sales orders
through on-site service, to payroll.
However,
your organisation is NOT purely a set of operational
procedures and transformation processes. In the most
successful organisations, committed employees generate
value, ideas, and business improvements outside of these
operational disciplines as a natural part of the culture.
This collaborative knowledge management,sharing, and
exploitation is a growing challenge as companies strive
to stay ahead of the competition.
The
Internet has done much to raise awareness
of knowledge sharing technologies.
Natural language search engines were
University research projects 15 years
ago, but are now a part of the life
of millions of ordinary people worldwide.
However, the relatively static corporate
intranet cannot offer a platform for
the dynamic knowledge sharing and
instant publication your best staff
crave.
The
creation of large scale computer networks
in even the smallest businesses and
homes have opened the door to self-publication
and free expression of opinion. Indeed
self publication within a business
will become commonplace, virtual chat
rooms will bring multiple offices
together as never before, and employees
who share their knowledge will slowly
be recognised as the most valuable
asset you have.
The
combination of workflow and other
processed orientated technologies
along with knowledge sharing tools
will combine within the next twenty
years to revolutionise computing as
we now know it
Interchange’s
suite of packaged, and tailored, software
based solutions offer a unique and
sophisticated mixture of formally
controlled business critical transaction
management tools alongside state of
the art collaborative workflow, document,
and knowledge management technologies.
Together they combine to streamline
your processes, encourage knowledge
sharing, improve employee and customer
loyalty, and generate bottom line
results.
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