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Interchange's
experience in providing eService systems to blue-chip
companies world-wide is extended to their professional
services. Our on-line customer portal provides an Internet
based eService environment for enquiry and problem management.
However, we haven't abandoned traditional customer management,
and when required Interchange's fully trained professional
and welcoming helpdesk staff are there to offer support,
advice and, most importantly, ownership of the resolution
of customer problems.
Managing
Service
Our
outsourced operations are fully customisable to your
needs. Once defined we use the power of our own world-leading
service management software infrastructure to carefully
manage and monitor your service levels. Plus, details
of your outstanding calls are always available
Installation
and Rollout Services
Whether
upgrading existing systems or relocating a complex IT
architecture, there will be times when you need to look
carefully at your computing environment and the service
it enables you to provide. It's at these critical times
that the Interchange Group can offer practical assistance
in the planning, specification and execution of equipment
change in a pragmatic, jargon-free manner.
Because
The Interchange Group is independent of any particular
manufacturer or supplier, we are free to recommend from
the entire marketplace when recommending upgrades, and
will happily advise on the sale of refurbished equipment.
It
all adds up to a cost effective, flexible, and where
required, a fully independent one-stop, repair, rollout
and mixed vendor integration solution.
Don't
Take Our Word For It
We
take pride in resolving and owning service problems
for some of the UK's biggest IT users, and service providers.
Satisfied customers range from solicitors to stationery
providers, carpet makers to construction specialists
and include names such as Greenham Trading, John Menzies,
the Guide Association, and the Royal Mail
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