The
Interchange Group use IT systems to help businesses
generate customers, loyalty, and profit in any way appropriate,
but we're particularly good at CRM, Consultancy,Field
Service Solutions, Mobile Data Solutions, Technical
Services, Knowledge Management, Data Mining, Information
Distribution and Exhibitions. read
more....
CRM With
state of the art, web-enabled, tailored CRM solutions
for blue chip companies in over 16 countries across
the globe, the Interchange Group can revolutionise your
organisations' CRM activities. read
more....
Service
Management In
today's competitive market place service providers are
called upon to simultaneously reduce costs, improve
quality and shorten response times.
A proactive and integrated Service Management Solution
from Interchange helps companies to achieve these objectives
through improved management control. It is one of a
range of Customer Relationship Management solutions
available from Interchange.read
more....
“On
Demand” business solution for Service Companies
Need an Enterprise service system and wireless in the
field but put off by the cost? Interchange now offers
a Hosted Service Management system with full wireless
working in the field and web access for customers too.
read
more....
Helpdesk Do
your employees get speedy answers to their questions when
they call your help desk? Do their projects get put on
hold while waiting for technical assistance?. read
more....
Mobile
Data Solutions Field
sales and service organisations cannot avoid the impact
and cost-saving potential of mobile data devices, especially
as we progress towards the possibility of high-speed data
access without the restrictions of physical cables. No
wonder then that Interchange have been providing mobile
commerce solutions in CRM since their inception in the
early nineties, ensuring our customer’s stay one
return trip to base ahead of the competition. read
more....
Field
Service Engineer Portal The
Interchange eMobile Engineer Portal is the first full-function
web-based application for the field engineer. Armed
with a mobile web capable device and a GSM or GPRS connection,
an engineer can be notified of new work, receive and
monitor spare parts stock, prioritise his daily schedule,
and notify the office of progress minute by minute.
In short this is all the engineer needs to remove the
need to return to the office for paperwork and increase
productivity by up to 30% read
more....
Innovation
Interchange’s
R&D team are dedicated to CRM solutions innovation,
and have lead the pack for the last 25 years. read
more....
Interchange
ServiceVision Interchange
Group's ServiceVision initiative is a fresh approach
to service systems integration that provides service
organisations with a CRM focussed business model to
better manage its most important asset, Customers! ServiceVision
delivers all your customer intelligence to the right
employee at the right time. read
more....
The
Interchange Group use IT systems to help businesses
generate customers, loyalty, and profit in any way appropriate,
but we're particularly good at CRM, Consultancy,Field
Service Solutions, Mobile Data Solutions, Technical
Services, Knowledge Management, Data Mining, Information
Distribution and Exhibitions. read
more....
Field
and Mobile Workers
For any business that employs field and mobile workers
information on what your customers are thinking and how
and why products are moving is invaluable for maximising
sales, reducing out of stock occurrences, increasing visibility,
improving internal efficiencies and reducing costs. To
distribute this information when are where it is needed
to your field and mobile workers, field representatives
other out-of-office workers you need to deploy the right
mobile technology. read
more....
Financial
Services and Insurance
Financial Services and Insurance sectors can now benefit
from mobile and wireless solutions to help boost productivity,
add more value to their products and services, gain competitive
advantage, and increase customer loyalty and attract new
clients - whilst at the same time reducing per transaction
costs. Secure applications that give "always available"
access to critical business information embrace new ways
of doing business and create better service and more revenue
opportunities - in other words, a serious return on investment.
read more....
Local
Government
Local
government is responsible for a wide range of field
and mobile services in areas such as education, leisure,
property, emergency services, environmental and social
services with information needs for professional, managerial
and front-line staff and specialists. Mobile devices
also enable employees like executives, district managers
and field inspectors do their jobs while on the move.
read more....
Retail
& Hospitality Today's
competitive retail and hospitality companies need technology
to improve operations and customer service. They need
to access information anywhere and at any time to improve
competitiveness, productivity, and customer-focus. Employees
can now use handheld devices to automate key business
processes like credit card payments, stock taking and
queue busting. read
more....
Utilities
Utilities
are continually facing challenges to increase worker productivity
and cut operational costs while maintaining safety, security
and statutory compliance. read
more....
Identifying
Your Needs
Interchange Group provides a comprehensive portfolio of
enterprise and specialist applications.
As well as deploying applications, our developers and
systems integrators can link to or write mobile applications
that keep staff in touch with back-office systems such
as CRM, despatch systems, field operations, stock management,
logistics, intranet or other operational systems. read
more....
Security
As more employees take privileged data outside the security
of a "bricks and mortar" systems environment,
it is important to ensure that the improvements gained
in productivity, revenue generation, reduced cost and
customer service don't come at the expense of security
and data privacy. read
more....
Outsourced
IT Support Large,
modern businesses are relying more and more on their IT
infrastructures to operate successfully, but many of these
same businesses do not have the expertise, in-house, to
undertake the maintenance of their systems. Costs and
resources have become critical issues with companies wanting
to concentrate on the things they do best.... their core
business. This is why a policy of selective limited outsourcing
is good news to many companies, and why the Interchange
Group can help those companies by taking on the extra
tasks that require specialised knowledge and experience.
read more....
Legal Many
legal professionals are beginning to realise that the
latest generation of mobile computers means that time
spent travelling between clients and court can be both
more productive, and chargeable. read
more....
Copyright
2001 - 2010 Interchange Group Limited - All Rights Reserved
