Interchange
Group Consultancy underpins our mission: “To provide
and / or perform innovative, high value-added, business
solutions and enduring support services to meet our
customers’ enterprise needs for CRM and customer
service solutions” with the assure™
methodology for risk management and assured benefits
delivery. read more....
Methodology There
is no single reason for projects not to realise the
benefits promised at the outset - But most don't.Over
the last 30 years, there has been a remorseless decline
in hardware costs as a proportion of total project costs.
Now, after a period when we saw software licence fees
increasing, software costs are also facing a downward
trend. read more....
Needs
Analysis Surveys
and Reports by independent bodies such as Gartner, META
Group, Deloitte Consulting, and both Cranfield and Henley
Schools of Management all confirm that the reasons for
project failure do not lie in a basic misunderstanding
of the activities needed to ensure project success.
read more....
Project
Management Project
Management is an essential factor in the delivery of
organisational objectives. The assure™ project
management module manages the key components of project
plan development, project plan execution and the management
of overall change control and scope management, especially
for complex projects whilst balancing the need for flexibility
in a changing environment. read
more....
Change
Management Does
the prospect of changing your business processes or structure
seem almost impossible? Have you been involved with other
change projects that have met with resistance? Have you
experienced slow uptake of new technologies?. read
more....
Implementation
Management The
Implementation Management process has been developed using
the experience gained over the last 20 years in implementing
core, mission critical systems, worldwide. read
more....
Benefits
Review A
recent study undertaken by Cranfield School of Management
showed that Post Implementation Reviews are, in reality,
rarely undertaken to confirm that benefits have been
achieved (26% of cases). read
more....
Exploitation As
a result the Benefits Evaluation review, it will often
become apparent that further benefits are available,
which were not envisaged at the outset, or which were
deliberately excluded from the scope of the original
project. The exploitation module of assure™ provides
the opportunity to plan for, and realise, these benefits.
read more....
Technical
Services At
The Interchange Group we know that the resolution to
business problems does not reside with technology alone,
but choosing the right technology solution, and implementing
this within budget, and on time, to achieve pre-determined
benefits is a fundamental part of the corporate change
process. read more....
Mobile
Consultancy If
your mobile data investment is to show a return it is
important that it changes what you do, and/or how you
do it. If your staff do not embrace mobile technology
fully, or your business processes don’t change, it
is unlikely you’ll realise the full benefits (or
any benefit at all). Making sure your mobile solution
fits how you want to work (rather than how you currently
work) is therefore paramount, as is undertanding how mobile
technology can affect your bottom line and focussing on
this throughout the project. read
more....
IT
& eBusiness Architectures Implementing
eBusiness services can be a daunting task, but an essential
one if your business is to survive in the 21st century.
Whether you need to deploy a total eBusiness solution
to automate and streamline your entire operation, or enter
the Internet generation by deploying the data in your
existing systems to the WWW in a secure manner, Interchange
can help. read more....
Solution
Implementation Every
implementation project is different. At Interchange we
work with your IT teams and tailor your project plans
to suit your specific objectives and budget. All this
managed in accordance with the PRINCE (Projects IN Controlled
Environments) Project Management methodology to ensure
constant control and visibility of status. read
more....
Infrastructure
Planning The
best software solutions in the world will fail if deployed
on under-specified hardware and networks. Interchange’s
hardware and networking engineers and consultants can
size and install your chosen CRM software on an infrastructure
that ensures that your systems delight, rather than frustrate,
your staff. read more....
Case
Studies Discover
how we are working with our Customers to provide the most
effective solutions for real business issues.read
more...
