Hosted Services

A new way to reduce costs and increase ROI

Established in 1976 to provide mission-critical enterprise customer service solutions Interchange Group is a leading supplier of strategic Service and Field Worker solutions together with the technical and business consultancy services, support and managed services needed to ensure maximum return on investment for our customers.

Our solutions encompass wide range of business sectors including: IT, High Technology, Manufacturing, Retail, Business Equipment, Vending, Heating & Ventilation and Telecoms, and with over fifteen years experience of designing and implementing mobile data solutions, we offer a full range of integrated voice and mobile data solutions and services.

We have successfully deployed hosting solutions for companies such as Samsung, Royal Mail, Return Logistics, O2 and T-Mobile; now Interchange offers SME businesses the ability to benefit from a fully fledged, hosted customer service / field force automation solution combined with best practice customer support processes and the flexibility of an on demand / subscription business model, through the introduction of Interchange Hosted Service.

Why should I consider a Hosted Solution?

An on-demand solution can help many businesses to deploy solutions on a subscription basis that would simply be unaffordable if they had to be funded as a capital purchase.
Interchange Hosted Service enables you to lower costs and improve productivity - but managed in a way that means that the benefits are matched more closely to costs, are gained sooner and with less initial cash outflow and risk. Interchange Hosted Service also provides access to the best IT resources for activities such as system management, consultancy and security but without the associated costs of employing full time staff - or the risk of poor IT practices.

Key Benefits

• Lower initial investment
  
• Lower Total Cost of Ownership
  
• Faster deployment: "time to go-live"
  
• Faster Return On Investment
  
• Improved Cash Flow
  
• Implemented using best practice, proven methods and lower risk
  
• Scalability, Flexibility and an option to convert to an enterprise licence model at a later date if required
  
• The support of a supplier with 30 years experience of delivering Information and Communications Technology Solutions
  
• Focus on Core Competencies - let Interchange look after your operational requirements for non-core activities.
  

Is this simply a Hosted Software Application?

No, it is much more extensive than that. Certainly there is an advanced and fully functional customer service management system at the heart of Interchange Hosted Service but, uniquely, this can be extended to include much more to help you to deliver the best possible service to your customers including:

• Mobile Data Communications
  
• Customer Web Access
  
• A Professional Call Response Centre
  
• Experienced Field Engineer Resources

If required we can even supply all the hardware and airtime agreements you will need to deploy a mobile communications solution into the field: whether for data, voice or a fully converged package.
Interchange Hosted Service is a flexible programme designed to ensure that you have access to the best solution that matches your business needs now but is flexible enough to change as your needs change.
But because the core Hosted Service system is preconfigured, it means that you get a much faster route to "go-live" - and that means weeks rather than months.

Do I have to take all the options from the beginning?

No, the choice is yours based upon the best way that we can help to improve your business. You can start small and add further options as you go.

This means that you could start with just the core Service Management software for managing calls at the beginning then choose to expand functionality for areas like Contract Administration and Stock, or Order Processing.

Or you could add the Mobile Data Communications option to maximise Field productivity; or the Customer Web Access facility to enable customers to access the system to log calls and view status updates.

Alternatively, you could choose to utilise our Call Response Centre to handle your first or second line customer care functions; manage the call life-cycle to agreed SLA's; or even undertake call avoidance measures.

Finally you could utilise our UK based field engineering or workshop repair / refurbishment and logistics services to supplement your own workforce so as to maintain service levels and guarantees at difficult times.

Key Features

• A full, mature, customer service solution now available as a web service that can be tailored to meet your needs:
  • Extensive Functionality
    
  • Mobile Field Communications
    
  • Field Force Automation
    
  • Customer Web Self-Service access
    
  • A web service available to both office and remote workers
    
  • Real time communications with remote staff
    
    
• Available for an affordable monthly subscription with minimal up front capital investment
  
• A uniquely solution extensible to include additional services such as:
  • Call Centre response
    
  • Help Desk assistance
    
  • Field Engineering and Depot Repair / Workshop resources
    
  • Logistics Services
    
    
    

Service & Support

For total peace of mind, Interchange can provide a complete range of solutions and technical and professional services including:

• Application Hosting / Service on Demand
  
• Customer Service Solutions
  
• Outsourced Helpdesk / Customer Care Centres
  
• Process Review and Business Consultancy
  
• Technical Consultancy and Training
  
• Installation and Configuration
  
• Reactive and Proactive Maintenance and Helpdesk Support
  
• Technical ICT Services
  

For more Information

If you want to find out more information about Interchange Hosted Service, or are interested in any of the other products and services we can offer then simply complete the following request form:

Contact me

Full Name Company Job Title Email Address: Telephone No Enquiry / Message

Or contact us on

Sales +44 (0)8700 716400
Fax +44 (0)8700 716789

or Email info@interchangegroup.com

Interchange Group Ltd is a company registered in England
company number 2013410
VAT number 585121640