In
today's competitive market place service providers are
called upon to simultaneously reduce costs, improve
quality and shorten response times.
A
proactive and integrated Service Management Solution
from Interchange helps companies to achieve these objectives
through improved management control. It is one of a
range of Customer Relationship Management solutions
available from Interchange.
Features
The
Interchange solution manages key processes in
the delivery of customer service and features
the following:
Field
service management
Value
Added Services
Repair
centres
Logistics
Communications
Finance
Expert
systems
Interchange
Service Management Solutions are modular by design
and support multi-user operation. Interchange have
developed the solution to satisfy the needs of companies
in all market segments seeking to deliver superior
customer service.
The
system incorporates the following important characteristics:
Multi-lingual
support
Modular
design supports phased implementation
Stand
alone or interfaced with existing corporate systems
Highly
adaptable
The
comprehensive standard reports are supplemented by a
powerful report generator that provides up-to-the-minute
information for better decision-making.
Benefits
- to your customers
Through
improved business processes you are able to deliver
a better service to your customers and help increase
customer satisfaction and loyalty.
Tailored
service levels to exactly meet customer requirements
Response
commitments honoured
Speedier,
more reliable fix means less downtime
Maintenance
schedules upheld
Gain
true business advantage through the delivery of
customer service excellence.
Benefits
- for your business
The
value of a solution from Interchange will be manifested
in its positive impact on the bottom line.
Stock
holding centres reduced
Contract
renewal cycle cut
Debtor
days cut
Engineer
utilisation increased
Overall
administration reduced
T&M
Billing increased
Reduced
stock balance
Increased
staff confidence and efficiency
Conformance
to quality standards
Enables
analysis of service profitability
We
aim to understand a company's business objectives
and take time to define the organisation's processes
that need to be supported or transformed to achieve
corporate goals. We put at your disposal a team
of highly skilled and experienced staff in the
field of service delivery.
Our
business methodology is based upon a blend of
three key components: Systems, Knowledge and People.
With our expertise in Consultancy, Change Management,
Benefit Analysis, Project Management, Training
and Outsourcing we aim to develop a long-term
partnership.
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2001 - 2010 Interchange Group Limited - All Rights Reserved
