Improving Communications in the Field

For any business that employs field and mobile workers information on what your customers are thinking and how and why products are moving is invaluable for maximising sales, reducing out of stock occurrences, increasing visibility, improving internal efficiencies and reducing costs. To distribute this information when are where it is needed to your field and mobile workers, field representatives other out-of-office workers you need to deploy the right mobile technology.

But choosing, deploying and then supporting laptops and handheld devices in the field can be a significant challenge. You need to manage data security and integrity issues yet ensure that the flow of information between the user and back office systems happens smoothly and uninterrupted - regardless of network availability.

Interchange Group helps businesses select the most appropriate mobile technologies and then maximise ROI from their investment. We have the knowledge to help you identify then overcome business, process and technology issues to make your mobile workers more effective and
productive by:

• Streamlining business processes
  
• Improving access to information
  
• Ensuring communications, even over unreliable connections
  
• Reducing security risks
  

Interchange Mobility Suite

The Interchange Group Mobility Suite for BlackBerry® is designed to run on the BlackBerry® and offers a system for mobile workers to manage workloads and internal / external messaging communications.

Mobility Suite is also available for other forms of mobile computing device including XDA and Laptop computers.

Mobility Suite for BlackBerry® is a distributed mobile application that works independently on the BlackBerry® but integrates with a back end work management system. It builds on the unique BlackBerry® mobile push architecture to deliver an enterprise platform for an application tailored to the needs of the mobile workforce. The standard BlackBerry functionality delivers a secure, robust and fully featured environment that has been built on to provide this solution.

The application offers three main areas - Work, History and Messages.

• The Work sub-application offers the following functionality:
  
  • List current work
    
  • View work details
    
  • Update work details and timings
    
  • Complete work
    
• The Work History sub-application allows previously completed work to be examined
  
• The Messages sub-application shows text messages received system. It then allows replies to be sent and new messages to be drafted.
  

Importantly, the solution allows the users to be able to work with their systems when no data connection exists. Information will be queued on the BlackBerry®, or on the BES, and will be transferred automatically once a connection is re-established.

Due to the BlackBerry's unique aggressive, push architecture this provides an enterprise quality structure for distributed applications and email as well as calendar functions.

Our aim is to help to create solutions that are perfectly tailored to your mobile needs. So, as well as deploying standard applications, Interchange developers and systems integrators can link to or write mobile applications that keep staff in touch with your existing back-office CRM or operational systems.

Service & Support

For total peace of mind, Interchange can provide a complete range of technical and professional services including:

• Needs Analysis and Solution Design
  
• Technical Consultancy and Training
  
• Installation and Configuration
  
• Network Upgrades and Configuration
  
• Process Review and Business Consultancy
  
• Helpdesk Support
  
• Reactive and Proactive Maintenance
  

Case Studies - The Interchange Advantage

We have already helped many organisations to deliver corporate applications across the Internet, provide push email to staff on mobile devices, and enable business process optimisation through the deployment of secure, mobile web enabled systems.

These are just a few examples of customers that we have helped to develop and implement a mobile data solution:

Interchange has the right type of solution for you and the services to ensure that you get the best ongoing business return on your investment.

Because we are not tied to a single supplier, we won't recommend a "one size fits all" approach but will consider your business needs before making a recommendation.

Torex Retail Case Study
Torex Retail is Europe's leading independent retail systems solutions provider. Its solutions cover all facets of the retail systems business, from leading edge electronic point of sale software to back office software. When looking to upgrade its field communications system, Torex chose Interchange to design and implement a field force automation solution in record time.

Portsmouth Water Case Study
Read how field technicians at Portsmouth Water have eliminated paperwork with an Interchange Mobility solution and BlackBerry smartphones