The Interchange eMobile Engineer Portal is the first full-function web-based application for the field engineer. Armed with a mobile web capable device and a GSM or GPRS connection, an engineer can be notified of new work, receive and monitor spare parts stock, prioritise his daily schedule, and notify the office of progress minute by minute. In short this is all the engineer needs to remove the need to return to the office for paperwork and increase productivity by up to 30%.

What’s more as the solution uses the latest mobile web-based technology there are versions for desktop and laptop PC browsers too.

Designed for the Field Engineer

Drawing on over 10 years experience of mobile solutions for field engineers, Interchange have designed the eMobile Engineer Portal with the field professional in mind. Features include prioritisation of outstanding calls, customer information display, call status updates, and serialised part usage entry, where supported.

Low-Risk Mobile Computing

The software is fully server-based, so if your engineer loses his PDA, he can be back on-line as soon as he receives his new hardware. No backup restores are needed, and there’s no risk of lost data!

Web Integration

Being web-based, engineers can use the same browser to access other web based corporate or Internet resources such as on-line product manuals, repair guides, hints and tips, maps, or customer site diagrams. Perfect for the on-site product specialist, and other knowledge workers. The possibilities are enormous.

Customisable

Interchange’s Mobile Engineer Portal is customisable and extensible, and does not require a knowledge of mobile device programming. It is easily integrated into your existing Field Service Management and Helpdesk systems using standard APIs and data access technology. Our experienced technical consultants and web developers can advise your IT team, or undertake the work for you.

If you want to improve engineer productivity, and allow your engineers to get out more, call The Interchange Group.