|
 Do
you have day-to-day responsibility for managing and
supporting the BlackBerry smartphones used by your organisation's
VIPs and other staff?
Do
you want to:
-
better understand actual end-to-end performance inside
and outside the firewall
- know
how to support critical VIP users, especially when
roaming
- detect
and respond faster to mobile user problems with less
wasted effort
- understand
critical policy and compliance information
- proactively
manage BlackBerry resources and growth.
- meet
users' expectations of superior BlackBerry service
availability while ensuring sub 2 minute wireless
email delivery times
Interchange
Group, mobile working, wireless and ICT systems specialist
is pleased to offer a range of BoxTone solutions for
best-in-class BlackBerry smartphone management, monitoring
and support solutions across the UK.
Boxtone Essentials
BoxTone
Essentials is part of the BoxTone mobile user management
platform which automates core monitoring and management
activities, proactively alerting you to mobile service
issues then helping you to find, fix and validate them
in less than 3 minutes.
The
BoxTone Essentials package is a recession-beating solution
providing key functionality at an affordable price.
For example, a deployment of 500 BlackBerry Smartphones
only needs an investment of between £5,999 and
£9,999 - including installation, training and
first year maintenance!
With
BoxTone Essentials you get:
- End-to-End
Visibility - via a Dashboard that displays in real
time the health of individual and groups of mobile
users, BlackBerry Enterprise Servers, MS Exchange/IBM
Lotus Domino mail servers and wireless carriers, and,
when needed, a drill-down for more detail and to take
action.
- Proactive
Alerts - via SmartAlerting that warns you of pending
issues and risks - such as high rescan rates, hung
threads, carrier outages, SRP outages or VIP low memory
-- so you can fix them before users call.
- The
Right Answer - via a User Console that in plain language
enables you to pinpoint and resolve an issue immediately
with simple instructions (no hunting through logs
or searching online forums)
- Click
to Fix - via 1-Click Fix-It for the most common service
issues - such as reset password, send service books,
wipe device -- right from the User Console without
the need to jump to other tools.
BoxTone Essentials deploys quickly into your data
centre, and within the first hour can fix critical
service issues. It auto-discovers mobile users, wireless
carriers, BlackBerry Enterprise Servers, MS Exchange
and IBM Lotus Domino mail servers and infrastructure.
It is Web-based (so no fat client to deploy and administer)
and is agent-less, meaning no risk, load or administrative
burden over time. And as your mobile platform grows
or changes, the BoxTone mobile user management platform
has the best practices modules to meet your needs.
The
BoxTone Essentials package is a recession-beating solution
providing key functionality at an affordable price.
For example, a deployment of 500 BlackBerry Smartphones
only needs an investment of between £5,999 and
£9,999 - including installation, training and
first year maintenance!
BoxTone BlackBerry Enterprise Server Management and
Reporting Software
When
you choose BoxTone's BlackBerry Enterprise Server Management
and Reporting Software, you choose the most comprehensive
set of plug-and-play software modules on the market
to effectively manage, monitor and support your enterprise
BlackBerry platform.
BoxTone
is the only Mobile User Management Software that delivers
a single-view of your mobile users' actual experiences,
as well as the health of your BlackBerry platform across
all communication links.
Whether
you have 50 or 50,000 smartphones provisioned to a BlackBerry
Enterprise Server for Microsoft Exchange or IBM Lotus
Domino mail platform, BoxTone BlackBerry Enterprise
Server software can help you cut time and costs, enhance
security and compliance, and improve service levels
- even as your deployment grows.
Start
small with BoxTone software or start big with modules
for:
- Asset,
Expense & Compliance Management: To unlock critical
asset inventory, utilization, lifecycle, and compliance
information from their BlackBerry smartphone deployments
- Incident
Management: To proactively find, fix or escalate mobile
user issues in 3 minutes or less
- Service
Desk Management: To resolve inbound user calls quickly
and intelligently, the first time
- Problem
Management: To identify, isolate and resolve chronic
issues across all BlackBerry platform communication
links
- User
Self-Service: To enable end users to prevent and resolve
their own mobile experience issues without having
to call IT
All
modules include Web-based desktop and handheld dashboards,
consoles and reports by IT role, so that engineering,
operations, service desk, telecom, security/compliance
and management teams can all be mobility experts; Connectors,
so that you can easily integrate BoxTone's software
with existing IT tools and systems such as Microsoft
System Center Operations Manager (SCOM) or HP Operations
Manager; and of course the SmartMP™ technology
that instruments and measures the actual real-time performance
of all your smartphone users 24x7.
BoxTone
BlackBerry Enterprise Server Management Software will
deploy to your NOC or data center in hours -- with no
agents, no load and no risk, and suitable for even low-bandwidth,
high latency networks. Run on a standard enterprise-grade
Windows box, BoxTone uses open protocols and simple
read-only map drives to remotely gather from your BES
millions of data points that are filtered, trended,
graphed and stored to an embedded relationship database
we (not you) support. Once deployed, BoxTone instantly
identifies all smartphone users by their mail server,
BlackBerry Enterprise Server and wireless carrier, and
starts a first-of-its-kind change history for all devices
under management.
Benefits
can begin in a few hours and accelerate over the following
days and weeks, including:
- Quick
recovery of low- or no-use devices
- 30-40%
Fewer Incidents in first 90 days
- 70-80%
Faster Mean Time to Repair
- 70-80%
Fewer Service Desk to IT Escalations
- 30-50%
Fewer Help Desk Calls
- Knowing
what's happening before the CIO or other VIPs call
With
BoxTone, you'll have the confidence of a rock-solid
mobile platform built for user- and application-growth.
All that's left is for you to do is contact BoxTone
today to arrange a personal demo and price quotation.
Full BoxTone or BoxTone Essentials?
Our
mobile user management experts will help you choose
the software modules that not only meet your needs and
budget , but that can generate the maximum ROI in the
shortest period of time.
BoxTone
enjoys a global brand presence, with more than 130 enterprises
and agencies worldwide, including 45 in the Global 2000.
In the UK, BoxTone clients include one of the top 3
largest law firms in the world, as well as BT, the world's
leading provider of communications solutions and services.
For a large British Government Agency, the BT managed
service uses BoxTone to monitor both the health and
availability of the BlackBerry Enterprise Server as
well as individual users. Called "one-of-a-kind"
by the editors of Windows IT Pro and a "complete
platform" by The 451 Group, BoxTone is the only
BlackBerry management and monitoring software to measure
and correlate every BlackBerry email and application
flow for every user from end to end, enabling companies
to proactively identify, resolve and prevent BlackBerry
service quality issues. BoxTone clients routinely report
80% reductions in both mean-time-to-repair (MTTR) and
help desk escalations
Both
BoxTone and Interchange Group are long-time members
of the BlackBerry Alliance Program, which assisted in
forming the relationship.
Download
more information about the Boxtone
Solution
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