Do you have day-to-day responsibility for managing and supporting the BlackBerry smartphones used by your organisation's VIPs and other staff?

Do you want to:

• better understand actual end-to-end performance inside and outside the firewall
  
• know how to support critical VIP users, especially when roaming
  
• detect and respond faster to mobile user problems with less wasted effort
  
• understand critical policy and compliance information
  
• proactively manage BlackBerry resources and growth.
  
• meet users' expectations of superior BlackBerry service availability while ensuring sub 2 minute wireless email delivery times

Interchange Group, mobile working, wireless and ICT systems specialist and BoxTone, the experts in mobile user management have announced a partnership to deliver best-in-class BlackBerry smartphone management, monitoring and support solutions across the UK.

Under the terms of the partnership, Interchange Group will market, sell, install and support award-winning BoxTone for BlackBerry software modules, enabling joint clients to address the most critical challenges presented by rapidly growing BlackBerry smartphone deployments.

Under the terms of the partnership, Interchange Group, with more than 15 years' experience implementing wireless data technology for bottom-line benefit, will market, sell, install and support award-winning BoxTone software modules for asset, incident, service desk, problem, capacity & service level management - enabling joint clients to address the most critical challenges presented by rapidly growing BlackBerry smartphone deployments.

"As smartphone adoption continues to accelerate across the UK and large swaths of Europe, enterprises and governmental agencies are calling out for enhanced management and support capabilities," said Terry Shea, Vice President of Business Development, BoxTone. "The Interchange Group has a veteran understanding of mobile user business requirements and mobile application technology, along with deep regional expertise. BoxTone for BlackBerry platform management software is proven to deliver strong ROI. The combination is a win-win for our companies, and more importantly the UK mobility community."

"We are excited to partner with BoxTone, expanding our mutual network of mobility leaders that include Blackberry ™, BT, O2 and Neverfail®," said Ken Hodgson, Sales Director of Interchange Group. "We surveyed the marketplace and quickly recognized that BoxTone is the undisputed leader in mobile user management for the BlackBerry platform. Together with our expertise, sales and service programs and BoxTone's leading-edge mobile user management technology, we are well positioned to capture the rapid growth of mobility and BlackBerry in the UK and beyond."

Said Alan Calverley, gateway team leader for BT for the project: "BoxTone acts like an expert system. It incorporates a lot of knowledge about BlackBerry Enterprise Server errors that enables it to automatically interpret error messages and provide suggested fixes." Added Calverley, "Without BoxTone, we might not know there was a problem until a user called and told us; now we can see the issue before the user is aware of it and investigate it proactively."

Both BoxTone and Interchange Group are long-time members of the BlackBerry Alliance Program, which assisted in forming the relationship.

Called "one-of-a-kind" by the editors of Windows IT Pro and a "complete platform" by The 451 Group, BoxTone is the only BlackBerry management and monitoring software to measure and correlate every BlackBerry email and application flow for every user from end to end, enabling companies to proactively identify, resolve and prevent BlackBerry service quality issues. BoxTone clients routinely report 80% reductions in both mean-time-to-repair (MTTR) and help desk escalations.

Read more about BoxTone for BlackBerry management, monitoring and support software.

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