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Interchange Business Intelligence: Strategic Vision and Control: Success Driven by You. Why Interchange Business Intelligence is Vital
Interchange Business Intelligence helps you drive your business straight to its strategic goals. Just as a dashboard is essential to driving a car a clear view of business performance and tight control of its drivers is as essential to successful strategic management. Interchange Business Intelligence helps you to design and implement the solution you need to monitor, forecast and control your speed and progress against important business targets and strategic objectives. It offers "dashboards" of key performance indicators with traffic lighted exceptions and real time data feeds  (e.g. for "up to the minute news flashes" and monitoring call centre traffic). Powerful, scalable OLAP drilldown facilities are available to help you analyse detailed aspects your business performance. In addition, data mining and forecasting tools can be applied to identify hidden cause-effect relationships and trends among your business drivers, and predict future success (revenue, customer loyalty, churn etc.)
“It's simply not enough to invest in process automation and then hope desperately for a return on investment - you need to: PLAN BENEFITS, MONITOR PROGRESS and CONTROL CHANGE EVERYDAY” So, as the Gartner Group has predicted, "... all companies will adopt business intelligence applications as a strategic weapon or lose out to more BI savvy competitors".

Interchange Business Intelligence is therefore of strategic importance; a key tool for proactive management and an essential replacement to the old, unreliable reporting solutions so often tagged on at the end of system implementations. So, before your competitors get ahead, have the vision to adopt Interchange Business Intelligence and stay in the lead in Customer Relationship Management.

A Complete Solution for CRM and eBusiness

Interchange Business Intelligence a state-of-the-art, comprehensive and web-enabled solution from Europe's largest supplier of Customer Relationship Management solutions. In addition to powerful and scalable tools we offer a complete range of professional services designed to ensure fast and sustained return on investment. Our experts are able to help you analyse your needs, plan quick wins and manage for long term benefits (benefits management). They can also help to you to design effective solutions (business and technical consultancy) and implement them quickly and efficiently (project management). Other services available include data warehousing, installation, implementation support, solution development, training and ongoing  maintenance support.

Key Benefits:

The Interchange Business Intelligence and Customer Information Management systems can be used  to enhance specific areas of business performance or as part of a balanced scorecard approach. They can achieve real competitive advantage by delivering the following business benefits:

 

Improved Business Focus:	Increased Revenues:
Communicates and measures what is strategically important	Supports sales and marketing by proving the quality of your service to customers
Proactive Service Management:	Provides a powerful negotiating tool
Helps anticipate potential problems	Better Account Management:
Improves management control	Measures what’s important to customers
Insight:	Helps you understand customers’ needs
Highlights new opportunities for cost saving and increased revenue	Provides tailored, customer-specific reporting packs for account managers
Provides a better understanding of your business	Increases customer retention
Supports better decisions	Drive:
	Provides staff with feedback and motivation

Interchange Business Intelligence can be used within balanced scorecard approach to performance enhancement.

Other Specific Benefits Our Customers Have Enjoyed:

1. Enhanced performance measurement based on customised Key Performance Indicators and management report packs.

2. More timely and accurate information to support key decisions.

3. An improved flow of information throughout the Divisional Structure and at all management levels.

4. Improved management control and leadership.

5. More efficient, automated production of reporting packs, including management reports, contractually required customer reports and reports needed to conform with government legislation. This reduced costs and allowed consistent sets to be prepared and distributed electronically outside working hours, reducing administration and load on the live system.

6. Improved revenues: In our experience within Customer Relationship Management, the high quality of the reports allows them to be used to help win new business and retain existing customers. Specifically, account managers and sales and marketing staff use them in sales, pricing and contract negotiations to prove the quality of their service delivery, thereby differentiating their companies from their competitors and justifying pricing strategies.

Typical Uses and Applications

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