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Making mobile technology easier to manage

Mobile devices deliver countless business and productivity improvement opportunities, but many organisations are finding that they need professional help in delivering the technical infrastructure needed to implement, roll-out, and support the wide range of mobile devices deployed in the field.

This is where Interchange can help by providing a range of professional support services for mobile devices such as:

• BlackBerry® (and BlackBerry Enterprise Server™)
  
• Smartphones / PDA's and other Windows Mobile devices
  
• Ruggedised devices (including Scanners and other signature capture or keypad based devices)
  
• Laptops
  
• Tablets
  
• Digital Pens
  
• Bluetooth enabled accessories
  

By outsourcing mobile roll-out and device support to Interchange's technical experts, our customers are able to supplement internal IT resources at times of high demand or focus costly resources on core business activities rather than becoming mired in tactical inevitable distractions involved in staging, rolling-out or supporting mobile devices and solutions in the field.

A range of support services tailored to meet your needs

Over 25 years experience of designing, developing, deploying and supporting mission critical, productivity solutions for our customers mobile staff means that we can provide a full range of professional support services including:

• Mobile device set-up / staging / kitting
  
• Application installation (single or multiple)
  
• BlackBerry BES installation
  
• In-service device management and replacement
  
• Field upgrades, hot swaps and repair management
  
• Asset and warranty management
  
• Architecture design
  
• High Availability solutions (e.g. Neverfail BlackBerry BES and Exchange Server) / Disaster Recovery
  
• Technical consultancy
  
• Project Management
  
• Implementation
  
• Application and device training
  
• End user support / Helpdesk (hardware and /or software)
  
• Device recommendation and supply
  
• Disposal and recycling to WEEE standards
  

We understand that each of our customers is unique, that's why we tailor each Interchange Mobile Device Support programme to meet your individual needs - and then provide the project management to deliver it.

Furthermore, with over 25 years experience of designing, developing and deploying mission critical, productivity solutions for our customers mobile staff means that we can either deliver standard application or "design and build" bespoke customer solutions in-house using the most appropriate toolset available and then provide a full range of professional implementation, training and customer support services.

What Interchange can do for your business

Established in 1976 to provide mission-critical enterprise customer service solutions and with over fifteen years experience of designing and implementing mobile data solutions, today Interchange Group offers a full range of integrated voice and mobile data solutions and support services.

By engaging Interchange Group at the earliest possible stage, we can help you to develop your remote and mobile worker infrastructure in a cost effective and scalable manner, and create a Mobile Device Support programme to ensure current and future needs are best met.

Service & Support

For total peace of mind, Interchange can provide a complete range of solutions and technical and professional services including:

• Application Hosting / Service on Demand
  
• Customer Service SolutionsOutsourced Helpdesk / Customer Care Centres
  
• Process Review and Business Consultancy
• Technical Consultancy and Training
  
• Installation and Configuration
• Reactive and Proactive Maintenance and Helpdesk Support
  
• Technical ICT Services
  

For More Information

If you want to find out more information about making mobile technology easier to manage, or are interested in any of the other products and services we can offer then simply complete the following request form:

Contact me

Full Name Company Job Title Email Address: Telephone No Nature of Enquiry / Message

Or contact us on

Sales +44 (0)8700 716400
Fax +44 (0)8700 528549

or Email info@interchangegroup.com

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